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Collection: Return and Shipping Policy

Shipping:   

All orders will be shipped USPS Ground next business day. In state shipping cost is $4.95 and out of state shipping cost is $7.95. Free shipping on all purchases over $75.00.

Return:

Items that have been used, worn, washed, dried or damaged in any way are NOT eligible for a refund or an exchange. We are not responsible for shrinkage or damage that occurs during the washing or drying or wearing of the item. Such items, as well as items returned without the original tags attached, will be refused and returned to sender. Please return items in their new, original, un-worn, un-washed condition with with tags intact. Shoes must be returned in the original shoe box and the shoe box packed in a shipping box. Items returned stained or damaged will not be accepted for return. Enclose and email a copy of the original sales receipt, order confirmation email, or shipping confirmation email, and mark the items being returned. 

Size exchanges - please place a new order for the item/size(s) desired and return the original item(s) for a refund.

Sale items are final sale and are not eligible for return or exchange. In order to receive a refund, we must be notified via email (hobbiehorsereturns@gmail.com) within 7 days of purchase with reason for the return. 

Write your order number on the outside of the shipping box.

Ship your return package to:

Hobbie Horse 

3550 St. Johns Avenue 

Jacksonville, FL 32205

*This policy can be amended at any time at our discretion.

Please call with any questions or concerns (904)389-7992. Thank you for your business.

 

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